Have you attempted to contact the original vendor from whom you purchased the scan tool? They should be able to help you get hooked up. The process can vary from vendor to vendor, but if you have managed to get ahold of a clone, it may never work at all.https://www.scantool.net/forum/index.php?topic=2379.0
There are some images here of clones currently available (not all inclusive by any means); if you suspect you might have gotten one, your best bet will be to try to get a refund. If you are unable to do so, we do offer a "Credit for Clones" program.
Best of luck!