SHIPPING & RETURNS
Please read completely. Items returned may not be accepted if all requirements are not met.
All orders placed will be processed and shipped within 1-3 business days, unless otherwise noted.
90 Day Money-Back Guarantee
ScanTool.net offers an unconditional 90-day money-back guarantee on every scan tool we sell. If you are not completely satisfied with our hardware, you may return them within 90 days of the ship date for a full refund (minus shipping & handling charges).
Note: We are unable to offer refunds or exchanges on any software purchases.
If you decide to return a product, please contact us to get a Return Authorization before shipping the product back to us. Products returned without an accompanying Return Authorization may not be accepted.
Note: Your country may charge customs fees in addition to the shipping costs we collect during checkout.
Please remember that we are not responsible for lost or stolen packages. Packages sometimes do get lost in the mail, and we have no way to track your order down, unless it was shipped via USPS Global Express, UPS, or FedEx. Sometimes "lost" packages are held by Customs. If you haven't received your package within ten business days, please contact us, and we will send you the Customs Label number, which you can use to inquire about your package at your local Customs office.